Privacy Policy

1. Information We Collect

Account information: When you register, we collect your name, email address, and password (stored as a salted hash).

Payment information: Billing and payment processing is handled by Paddle. We do not store your credit card details. We receive confirmation of payments and subscription status from Paddle.

Usage data: We log API requests, translation operations, project activity, and feature usage to provide and improve the service.

Technical data: IP address, browser type, device type, and referring URLs collected automatically when you access the service.

Translation content: Text strings and translations you create within your projects. This content is yours — we process it solely to deliver the service.

2. How We Use Your Information

• Provide, maintain, and improve the Nexling service
• Process payments and manage your subscription through Paddle
• Send transactional emails (account verification, password reset, subscription receipts)
• Enforce usage limits and plan entitlements
• Monitor for abuse, fraud, or violations of our Terms of Service
• Respond to support requests and communications
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your translation content for AI training.

3. Sharing of Information

We share data only with trusted third-party processors necessary to operate the service:

• Paddle — payment processing and subscription management
• Anthropic / OpenAI / Google — AI translation engines (your strings are sent for translation only, not stored or used for training)
• Sentry — error monitoring (anonymized stack traces)
• Hosting provider — infrastructure and data hosting

All processors are required to handle your data in accordance with applicable privacy laws.

4. Data Retention

We retain your account data and translation projects for as long as your account is active. If you delete your account, your personal data is removed within 30 days. Translation content is deleted immediately upon project deletion.

Billing records may be retained for up to 7 years to comply with financial regulations.

5. Security

We implement industry-standard security measures including HTTPS/TLS encryption for all data in transit, bcrypt password hashing, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password.

6. Cookies

We use minimal cookies strictly necessary for the service:

• Authentication cookie — keeps you logged in during your session
• Theme preference — stored in localStorage, not a cookie

We do not use advertising, tracking, or third-party analytics cookies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate data
• Erasure — request deletion of your account and data
• Portability — export your translation data in standard formats (JSON, PO, XLIFF)
• Objection — object to processing of your data

To exercise any of these rights, contact us at hello@nexling.app.

8. Children's Privacy

Nexling is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: hello@nexling.app
Website: https://nexling.app

We will respond to all privacy-related inquiries within 30 days.